So Iceland air cancelled my flights earlier this summer, with no explanation and offered me a ‘credit voucher’, and in very small text ‘ask for a refund’. I went through the ‘ask for a refund bit’, but found the website took me in a loop which took me back to the voucher acceptance stage. So I tried to contact them via their online chat thing - it doesn’t work. A month later it still doesn't work. So then I tried phone - waited over 40 minutes and gave up. Then I found a contact form, which I asked them for my money back. This was a month ago. I received nothing.

So today I finally get through to their staff on the phone and they tell me I accepted the credit voucher, which apparently has an expiry date, and once accepted, a refund is no longer possible (why not?). But I disputed that I had accepted the voucher. I never went anywhere near accepting it. And they’re not refunding me.

Last year on the way home form Iceland at the start of the pandemic (this was around March), instead of taking me back to Glasgow they dropped me off in Heathrow London. This was apparently for my own safety. My connecting flight home to Glasgow was via London city which is at the opposite side of London from where they dumped me. And I was supposed to pay for this myself and claim it back.

I will never use Iceland air again.